Last Updated: October 14, 2026

Welcome to Padelex!

At Padelex, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Padelex ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, https://padelex.us, make a purchase, communicate with us, or use our services.

By using our website, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact our customer support team, we may collect the following categories of personal information.

Personal and Contact Information

• Full name

• Email address

• Billing address

• Shipping address

• Phone number, if provided

• Customer account information, if applicable

Order and Transaction Information

• Products purchased

• Order number and purchase history

• Payment transaction details and payment status

• Shipping and delivery information

• Return, refund, and exchange information

Device and Website Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Website interactions

• Cookies and similar tracking technologies

Customer Communication Information

When you contact our customer support team, we may collect information contained in your emails, messages, questions, and other communications.

We collect information directly from you, automatically through website technologies, and from service providers involved in operating our store.

2. How We Use Your Information

Padelex uses personal information for legitimate business and customer service purposes, including:

• Processing and fulfilling customer orders

• Confirming purchases and processing payments

• Arranging product shipping and delivery

• Sending order confirmations and tracking updates

• Managing returns, refunds, and exchanges

• Responding to customer inquiries

• Providing customer support

• Maintaining and improving our website

• Detecting and preventing fraudulent transactions

• Maintaining the security of our services

• Complying with applicable legal obligations

• Sending promotional communications when permitted by law and your marketing preferences

We use personal information only for purposes consistent with this Privacy Policy and applicable law.

3. Shopify and Payment Processing

Our online store is hosted on Shopify, which provides the ecommerce platform used to operate our website.

When you place an order, payment information is processed through the payment providers available at checkout.

Depending on the payment method selected, these providers may collect and process information necessary to authorize and complete your transaction.

Payment providers handle payment information according to their own security practices and privacy policies.

Padelex does not need your complete payment card details to provide routine order fulfillment and customer support.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

4. Order Fulfillment and Shipping

Padelex operates as an online retailer using a dropshipping fulfillment model.

To process and deliver customer orders, we may share necessary order information with our fulfillment partners, suppliers, and shipping service providers.

This information may include:

• Customer name

• Delivery address

• Contact information needed for delivery

• Products ordered

• Order details and shipping instructions

Padelex currently ships orders exclusively within Colorado, United States.

Our designated shipping carrier is FedEx.

We share information needed to fulfill orders, arrange deliveries, provide tracking, and resolve shipping-related issues.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support its functionality and improve the shopping experience.

These technologies may help us:

• Maintain shopping cart functionality

• Remember customer preferences

• Support account and checkout features

• Understand website traffic and performance

• Detect suspicious activity

• Measure the effectiveness of marketing, where applicable

• Provide relevant advertising, where enabled

Some cookies are necessary for the website to function correctly, while others may support analytics, personalization, or advertising.

You can manage cookies through your browser settings. Where cookie consent or preference controls are available on our website, you can also use those controls.

Disabling certain cookies may affect some website features.

6. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Ecommerce Platform Providers

Shopify and related services that support our online store.

Payment Service Providers

Companies that securely process and verify customer payments.

Shipping and Fulfillment Partners

FedEx, suppliers, and fulfillment partners involved in preparing and delivering orders.

Website and Technical Service Providers

Providers assisting with website hosting, functionality, maintenance, security, and analytics.

Marketing and Advertising Partners

Where marketing or advertising integrations are enabled, relevant information may be shared for campaign measurement, advertising, or related services, subject to applicable law and privacy choices.

Legal and Regulatory Authorities

We may disclose information when necessary to comply with the law, respond to valid legal requests, protect our rights, or prevent fraud.

Certain advertising-related disclosures may be considered a sale or sharing of personal information, or processing for targeted advertising, under applicable privacy laws.

Where such laws apply, eligible customers may request applicable opt-outs by contacting us at support@padelex.us.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Our store uses HTTPS connections, and payment transactions are handled through payment service providers.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized account activity.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Process and fulfill orders

• Provide customer support

• Maintain transaction records

• Manage refunds and disputes

• Meet accounting, tax, and other legal obligations

• Prevent fraud and protect our business

Retention periods may vary depending on the type of information, its purpose, and applicable legal requirements.

When personal information is no longer needed, we take appropriate steps to delete, anonymize, or otherwise securely manage it, subject to legal and operational requirements.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Request a portable copy of certain information

• Opt out of certain targeted advertising or personal information sales, where applicable

• Withdraw consent for certain processing activities where consent is the applicable basis

• Appeal certain decisions regarding privacy requests where required by law

To submit a privacy-related request, email us at:

support@padelex.us

Please include enough information for us to identify your request.

We may need to verify your identity before processing certain requests to protect your personal information.

We will respond within the timeframe required by applicable law.

Some information may need to be retained for legal, security, transaction, or other permitted purposes.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, special offers, and store updates.

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages or contacting us at support@padelex.us.

Unsubscribing from marketing communications does not prevent us from sending essential order updates, transaction confirmations, or customer service messages.

11. Children's Privacy

Our website is intended for general shopping and is not specifically directed toward children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us without appropriate authorization, please contact support@padelex.us so we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites have their own privacy policies and information-handling practices.

Padelex is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

13. International Data Processing

Although Padelex currently delivers products only within Colorado, some of our ecommerce, payment, technical, or fulfillment service providers may process information in other states or countries.

Where personal information is transferred or processed outside your location, we seek to handle it in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website services, legal obligations, or privacy practices.

When updates are made, we will revise the "Last Updated" date at the top of this page.

Material changes will be communicated where required by applicable law.

We encourage customers to review this page periodically.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information below.

Company Name: Padelex

Store / Brand Name: Padelex

Website: https://padelex.us

Customer Support Email: support@padelex.us

Business Address:

520 E Durant Ave
Aspen, CO 81611
United States

Customer Support Hours:

Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)

Saturday–Sunday: Closed

For privacy inquiries or requests concerning your personal information, please email support@padelex.us.

Thank you for trusting Padelex.