Track your order

Stay updated on your PADELEX order from checkout to delivery. Enter your order details below to view the latest shipping status and tracking information.

Track Your Shipment

Please enter your order number and the email address or phone number used during checkout.

Order Number
Example: #PDX1001

Email Address or Phone Number

Button: Track Order

Your order number can be found in your order confirmation email.

Where Can I Find My Tracking Number?

Once your order has been shipped, we will send you a shipping confirmation email containing:

  • Your tracking number
  • The delivery carrier’s name
  • A link to view your shipment progress
  • Your estimated delivery date

Please check your spam or promotions folder if you cannot find the shipping confirmation email.

Order Status Guide

Order Confirmed

We have received your order and payment successfully.

Processing

Your items are being checked, packed and prepared for dispatch.

Shipped

Your order has left our warehouse and is on its way to you.

Out for Delivery

The courier is expected to deliver your order soon.

Delivered

Your package has been marked as delivered by the courier.

Delivery Attempted

The courier attempted delivery but could not complete it. Please follow the tracking instructions or contact the courier directly.

When Will My Order Be Shipped?

Orders are generally processed within 1–3 business days. Processing times may be slightly longer during weekends, public holidays, promotional events or periods of high order volume.

Once your order has been dispatched, tracking information may take up to 24–48 hours to become active.

Estimated Delivery Times

Destination Estimated Delivery Time
Domestic orders 3–7 business days
International orders 7–15 business days
Remote locations Additional delivery time may apply

Delivery estimates begin after your order has been processed and shipped. Customs inspections, weather conditions and courier delays may affect delivery times.

Tracking Information Is Not Updating

Tracking updates may not appear immediately after dispatch. Please allow up to 48 hours for the courier system to display the latest information.

Contact our support team if your tracking has not updated for more than five business days.

My Order Shows as Delivered, but I Have Not Received It

Please complete the following checks:

  1. Confirm that the shipping address on your order is correct.
  2. Check around your entrance, reception area, mailbox or other safe delivery locations.
  3. Ask household members, neighbours or building staff if they accepted the parcel.
  4. Contact the delivery courier using your tracking number.
  5. Contact PADELEX Customer Support if the package still cannot be located.

Please report missing delivered orders as soon as possible.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

Contact us immediately if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been processed or shipped.

Additional shipping fees may apply if an order is returned because of an incorrect, incomplete or undeliverable address.

Delayed or Lost Orders

Occasional delays may occur because of:

  • Courier service disruptions
  • Severe weather conditions
  • Customs processing
  • Incorrect address information
  • Public holidays
  • High seasonal order volumes

Contact our support team if your order has exceeded the estimated delivery period. We will review the tracking information and assist you with the next steps.

Need Help With Your Order?

Please contact our Customer Support team and include:

  • Your full name
  • Order number
  • Email address used during checkout
  • Tracking number
  • A brief description of the issue

Email: support@padelex.shop
Customer Support Hours: Monday to Friday, 9:00 AM–6:00 PM
Response Time: Within 1–2 business days