Shipping policy
At Padelex, we are committed to providing a reliable and transparent shipping experience. We aim to process and deliver your orders efficiently while keeping you informed throughout the shipping process.
Please review our shipping information below before placing an order.
1. Shipping Destinations
Padelex currently provides shipping services exclusively within Colorado, United States.
We accept orders for delivery to eligible addresses within Colorado.
At this time, we do not offer shipping to other U.S. states or international destinations.
2. Order Processing Time
All orders are processed within 1–3 business days after they are placed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking details when available.
3. Shipping and Delivery Time
We use FedEx to deliver orders within Colorado.
Our estimated shipping times are as follows:
| Shipping Information | Details |
|---|---|
| Shipping Destination | Colorado, USA |
| Order Processing Time | 1–3 business days |
| Estimated Transit Time | 5–8 business days |
| Estimated Total Delivery Time | 6–11 business days |
| Shipping Carrier | FedEx |
| Shipping Cost | $10.00 flat rate |
The estimated total delivery time includes both order processing and shipping transit time.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
4. Shipping Charges
Padelex charges a flat shipping fee of $10.00 per order for deliveries within Colorado.
The shipping charge will be displayed during checkout before you complete your purchase.
There is no minimum order value required for our standard flat-rate shipping service.
5. Shipping Carrier
We use FedEx as our shipping carrier for deliveries within Colorado.
Once your order has been dispatched, the carrier is responsible for transporting your package to the shipping address provided during checkout.
6. Shipping Origin
Padelex orders are fulfilled and shipped from Colorado, United States.
Our business address is:
Padelex
520 E Durant Ave
Aspen, CO 81611
United States
7. Order Tracking
When tracking information becomes available for your shipment, it will be provided through your shipping confirmation.
You can use the tracking number to follow your shipment's progress through the FedEx tracking service.
Please allow time for tracking information to become active after the carrier receives your package.
If you have questions regarding your shipment or need assistance with tracking, please contact us at support@padelex.us.
8. Shipping Delays
Although we make every effort to meet our estimated delivery times, occasional delays may occur due to:
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Severe weather conditions
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Carrier transportation delays
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Public holidays
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Unexpected shipping disruptions
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Incorrect or incomplete delivery information
If your order experiences an unexpected delay, please contact our customer support team for assistance.
9. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please review your shipping address carefully before submitting your order.
If you notice an error in your shipping information, contact us as soon as possible at support@padelex.us.
We will try to assist with address corrections before shipment. However, changes may not be possible once an order has been dispatched.
10. Lost or Missing Packages
If your order is marked as delivered but you have not received it, please check your delivery location and any available tracking information.
If your package still cannot be located, contact our support team at support@padelex.us.
We will assist you in reviewing the shipment information and contacting the shipping carrier when appropriate.
11. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
Email support@padelex.us with your order number, a description of the issue, and photographs if available.
Our team will review your request and help determine an appropriate resolution.
For more information about returns and refunds, please refer to our Return & Refund Policy.
12. Contact Information
If you have any questions regarding shipping, delivery, or order tracking, please contact us.
Company Name: Padelex
Website: https://padelex.us
Customer Support Email: support@padelex.us
Business Address:
520 E Durant Ave
Aspen, CO 81611
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed
Thank you for choosing Padelex. We appreciate your trust and look forward to serving you.