Return & Refund Policy

Last Updated: October 14, 2026

At Padelex, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. 30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The return request must be made within 30 days after delivery.

  • The item must be unused and in its original condition.

  • The item should include its original packaging, tags, and accessories, where applicable.

  • Proof of purchase, such as an order number or order confirmation, must be provided.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@padelex.us.

Include the following information:

  • Your order number

  • Your full name

  • The item you wish to return

  • The reason for the return

Our customer support team will review your request and provide return instructions, including the appropriate return shipping address.

Please do not send products back without first contacting us and receiving return instructions.

3. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns due to personal preference, change of mind, or ordering the wrong product.

We recommend using a trackable shipping service to ensure your return reaches the designated return location.

If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue and provide an appropriate resolution and return instructions.

4. Damaged, Defective, or Incorrect Items

We carefully aim to ensure that every order arrives in good condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact support@padelex.us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected item, if available

Our team will review your request and assist you with an appropriate solution, such as a replacement or refund.

5. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item for a different product or variant, please contact us at support@padelex.us within 30 days after delivery.

Exchanges are subject to product availability and eligibility. Our customer support team will provide instructions for completing the exchange.

6. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are processed within 5–10 business days after approval.

  • Your bank or payment provider may require additional time to reflect the refund in your account.

If your approved refund has not appeared after the expected processing period, please contact us at support@padelex.us.

7. Restocking Fees

Padelex does not charge restocking fees.

Restocking Fee: $0.00

8. Order Cancellations

You may request an order cancellation within 24 hours of placing your order.

To request a cancellation, please email support@padelex.us with your order number and cancellation request.

If your order has already been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery under our 30-day return policy.

Approved cancellations will be refunded to the original payment method.

9. Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us.

Company Name: Padelex

Website: https://padelex.us

Customer Support Email: support@padelex.us

Business Address:

520 E Durant Ave
Aspen, CO 81611
United States

Customer Support Hours:

Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)

Saturday–Sunday: Closed

Our customer support team is available during regular business hours to assist with your questions and concerns.

Thank you for shopping with Padelex.