Payment Policy

Last Updated: October 14, 2026

This Payment Policy explains how payments are handled for purchases made through Padelex, operated by Padelex, at https://padelex.us.

We aim to provide customers with a secure, transparent, and convenient payment experience.

1. Accepted Payment Methods

Our online store uses a Shopify-powered secure checkout.

Depending on the payment methods currently enabled and available for your transaction, checkout may offer options such as:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other payment methods supported and enabled through our Shopify checkout

The payment methods displayed at checkout are the current payment options available for your order.

Availability of a particular payment method may vary depending on checkout configuration, transaction details, or the payment provider.

2. Currency

All product prices on padelex.us are displayed in United States Dollars (USD).

Payments are processed in USD unless otherwise indicated during checkout.

Customers are responsible for any applicable currency conversion fees or additional charges imposed by their bank or payment provider.

3. Payment Processing

Payments are handled through the payment services enabled on our Shopify store, which may include Shopify Payments and other supported payment providers.

When you place an order:

  • You select an available payment method during checkout.

  • Your payment details are submitted to the relevant payment provider for authorization and processing.

  • Your order is confirmed after the checkout process is successfully completed.

  • An order confirmation is sent to the email address provided during checkout.

Payment authorization and capture timing may depend on the payment method and checkout configuration.

If your payment cannot be authorized, your order may not be completed.

4. Payment Security

Padelex takes payment security and customer privacy seriously.

Our website uses HTTPS connections, and payment transactions are handled through Shopify-supported payment processing services.

Sensitive payment information is managed by the relevant payment providers according to their security procedures.

For your protection, Padelex will never ask you to send your complete credit card number, card security code (CVV), or payment password through email.

For information about how we handle personal information, please review our Privacy Policy:

https://padelex.us/policies/privacy-policy

5. Product Prices, Taxes, and Shipping Charges

All product prices are displayed in USD.

Padelex currently offers shipping exclusively within Colorado, United States.

Our standard shipping charge is:

Flat-Rate Shipping: $10.00 per order

Any applicable taxes and shipping charges will be displayed during checkout before you complete your purchase.

The final order total will be presented for your review before payment confirmation.

For complete shipping details, please visit:

https://padelex.us/policies/shipping-policy

6. Payment Confirmation

After a successful order submission, you will receive an order confirmation email at the email address entered during checkout.

Your confirmation will include relevant order information, such as the products purchased and the order total.

If you do not receive an order confirmation, please check your spam or junk folder.

If you still need assistance, contact us at support@padelex.us.

7. Failed or Declined Payments

Payments may be declined or fail for various reasons, including:

  • Incorrect payment details

  • Insufficient available funds

  • Card expiration

  • Bank or payment-provider restrictions

  • Payment verification requirements

  • Temporary technical issues

If your payment fails, please verify your payment information or try another available payment method.

You may also contact your bank or payment provider for further assistance.

Padelex cannot override payment authorization decisions made by financial institutions or payment processors.

8. Order Cancellation and Payment Refunds

Customers may request an order cancellation within 24 hours of placing an order.

To request cancellation, please contact support@padelex.us with your order number.

If your order has already been shipped, cancellation may no longer be possible.

If your cancellation is approved and payment has been collected, the refund will be issued to your original payment method.

For more information, please review our Return & Refund Policy:

https://padelex.us/policies/refund-policy

9. Refund Processing

Padelex accepts eligible product returns within 30 days after delivery.

Once a return has been received, inspected, and approved, refunds are processed within 5–10 business days after approval.

Refunds are issued to the original payment method used at checkout.

Your bank or payment provider may require additional time to reflect the funds in your account.

Padelex does not charge restocking fees.

Restocking Fee: $0.00

For questions about refunds, please contact support@padelex.us.

10. Payment Verification and Fraud Prevention

To protect customers and prevent unauthorized transactions, certain orders may be subject to additional payment or order verification.

If a transaction appears suspicious or requires further verification, we may contact the customer using the contact information provided during checkout.

We reserve the right to decline or cancel transactions when reasonably necessary to prevent fraud or unauthorized activity, subject to applicable law.

If an order is canceled after payment has been collected, an appropriate refund will be issued to the original payment method.

11. Payment Disputes

If you believe there is an error with your payment, an incorrect charge, or an unauthorized transaction, please contact our customer support team.

Email: support@padelex.us

We will review the available transaction information and assist with resolving the issue.

You may also contact your bank or payment provider regarding applicable payment dispute rights.

Nothing in this Payment Policy limits your rights under applicable consumer protection laws or payment network rules.

12. Changes to This Payment Policy

Padelex may update this Payment Policy to reflect changes in payment processing arrangements, checkout features, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

13. Contact Information

If you have questions regarding payments, billing, refunds, or order transactions, please contact us.

Company / Business Name: Padelex

Store / Brand Name: Padelex

Website: https://padelex.us

Customer Support Email: support@padelex.us

Business Address:

520 E Durant Ave
Aspen, CO 81611
United States

Customer Support Hours:

Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)

Saturday–Sunday: Closed

Thank you for shopping with Padelex. We appreciate your trust and are committed to providing a secure and transparent shopping experience.