Refund policy

Customer satisfaction is important to us.

Returns

We accept returns within 30 days of delivery.

Returned items must be:

  • Unused
  • In original condition
  • In original packaging
  • Include all accessories

Non-Returnable Items

Returns are not accepted for:

  • Used products
  • Personalized items
  • Gift cards
  • Clearance items (if applicable)

Refunds

After receiving and inspecting your return, we'll notify you of the refund status.

Approved refunds are issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

Damaged Items

If your order arrives damaged, contact us within 48 hours and include photos of the product and packaging.

Contact

Email: support@padelex.shop