Terms of service
Last Updated: October 14, 2026
Welcome to Padelex!
These Terms of Service ("Terms") govern your access to and use of our website, https://padelex.us, and the purchase of products offered by Padelex ("we," "us," or "our").
By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service and our applicable store policies.
Please read these Terms carefully before using our website or purchasing our products.
1. General Information
Padelex is an online retail store offering padel equipment and related accessories.
Our ecommerce store operates through Shopify, and our products are supplied and fulfilled using a dropshipping business model.
Our business information is as follows:
Company Name: Padelex
Store / Brand Name: Padelex
Website: https://padelex.us
Business Address:
520 E Durant Ave
Aspen, CO 81611
United States
Customer Support Email: support@padelex.us
We reserve the right to update our products, services, and website content when necessary.
2. Eligibility and Use of Our Website
By using our website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the consent and supervision of a parent or legal guardian.
You agree to:
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Provide accurate and complete information when placing an order.
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Use our website for lawful purposes.
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Respect the intellectual property rights of Padelex and others.
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Avoid interfering with the security or functionality of our website.
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Refrain from fraudulent, unauthorized, or misleading activities.
We may restrict access to our services when necessary to address misuse, security threats, or violations of these Terms, subject to applicable law.
3. Products and Product Information
Padelex makes reasonable efforts to provide accurate product descriptions, photographs, prices, specifications, and availability information.
However, product colors and appearance may vary slightly due to screen settings, lighting, and photography.
Product availability is subject to stock confirmation.
We may update product descriptions, specifications, and availability information when necessary.
If a material product detail changes after you place an order, we will contact you when appropriate and provide available options in accordance with applicable law.
Customers are encouraged to review product descriptions, selected variants, and relevant specifications before placing an order.
4. Pricing and Currency
All prices displayed on https://padelex.us are listed in United States Dollars (USD) unless otherwise indicated.
Product prices may change without prior notice, but confirmed orders will not be subject to retroactive price increases without the customer's agreement.
Applicable shipping charges and taxes will be displayed during checkout before you complete your purchase.
If a product is listed with an obvious pricing error, we may contact you to resolve the issue or cancel the affected order and issue a refund for any payment collected.
Promotional offers and discounts, when available, are subject to their stated terms and conditions.
5. Orders and Order Acceptance
When placing an order through our website, you agree to provide accurate billing, shipping, and contact information.
After submitting your order, you may receive an order confirmation email.
We reserve the right to review orders for payment authorization, inventory availability, suspected fraud, and other legitimate fulfillment concerns.
If we are unable to fulfill your order, we will contact you using the details provided during checkout.
If an order is canceled after payment has been collected, the applicable refund will be issued to the original payment method.
6. Payment Methods
Padelex uses Shopify-supported payment processing services.
Depending on the payment options enabled at checkout, customers may be able to pay using major credit cards, debit cards, PayPal, or other available payment methods.
The payment methods displayed during checkout represent the options available for the transaction.
All payments must be successfully authorized before an order can be processed.
Payment information is handled through the relevant payment service providers and their security systems.
We do not request that customers send complete payment card information through email.
7. Shipping Destinations
Padelex currently ships exclusively within Colorado, United States.
We do not currently offer shipping to other U.S. states or international destinations.
Customers must provide an eligible Colorado shipping address during checkout.
Orders with unsupported shipping destinations may not be accepted or fulfilled.
8. Order Processing and Delivery
We aim to process orders promptly and deliver products within our published shipping estimates.
Our standard shipping information is:
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Order Processing Time: 1–3 business days
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Estimated Transit Time: 5–8 business days
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Estimated Total Delivery Time: 6–11 business days
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Shipping Carrier: FedEx
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Shipping Destination: Colorado, USA
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Shipping Fee: $10.00 flat rate per order
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Shipping Origin: Colorado, United States
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays will begin processing on the next business day.
Delivery times are estimates rather than guaranteed delivery dates.
Delays may occur due to carrier operations, severe weather, holidays, or circumstances outside our reasonable control.
For complete information, please review our Shipping Policy:
https://padelex.us/policies/shipping-policy
9. Order Tracking
Once your order has been shipped and tracking information becomes available, we will provide tracking details through the shipping confirmation process.
Customers may use the tracking information to monitor their delivery through FedEx.
Tracking updates may not become immediately available after dispatch.
For assistance with order tracking, please contact:
10. Returns and Refunds
Padelex offers a 30-day return window beginning on the date of delivery.
To qualify for a standard return, products must be unused, in their original condition, and accompanied by their original packaging and accessories where applicable.
Customers are responsible for return shipping costs for standard returns.
Restocking Fee: $0.00
After a returned item has been received, inspected, and approved, refunds are processed within 5–10 business days.
Refunds are issued to the original payment method. Additional time may be required for the customer's financial institution to reflect the refund.
If you receive a damaged, defective, or incorrect item, please contact us promptly so we can review the issue and arrange an appropriate resolution.
To request a return, email:
Please review our Return & Refund Policy for complete details:
https://padelex.us/policies/refund-policy
11. Exchanges
Padelex allows exchanges for eligible products within the applicable 30-day return window.
Exchange requests are subject to product condition, eligibility, and availability.
Customers wishing to request an exchange should contact support@padelex.us before returning any item.
Our team will provide instructions for the exchange process.
12. Order Cancellation
Customers may request cancellation of an order within 24 hours of placing the order.
To request cancellation, please email:
Include your order number and cancellation request.
We will review your request and confirm whether the order can be canceled.
If your order has already been shipped, cancellation may no longer be possible. You may instead request a return after delivery under our Return & Refund Policy.
Approved cancellations will be refunded to the original payment method.
13. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you discover an error in your shipping address, please contact our customer support team as soon as possible.
We will attempt to assist with corrections before shipment when possible.
Address changes may not be possible once an order has been dispatched.
If an address error causes a delivery issue, we will review the circumstances and available carrier options.
Any additional charges will be communicated to the customer where applicable.
14. Lost, Damaged, or Delayed Shipments
If your order is delayed, lost, damaged, or marked as delivered but cannot be located, please contact us at support@padelex.us.
We will review the available tracking details and assist with an appropriate resolution.
Customers may be asked to provide an order number, a description of the issue, or relevant photographs.
Nothing in these Terms limits any remedies available to customers under applicable consumer protection laws.
15. Intellectual Property
The content displayed on our website, including Padelex branding, text, graphics, website design, and other materials owned by Padelex, is protected by applicable intellectual property laws.
Third-party trademarks, product names, photographs, and other materials remain the property of their respective owners.
You may not reproduce, distribute, modify, or commercially exploit content belonging to Padelex without permission, except where allowed by law.
16. Prohibited Activities
You agree not to use our website to:
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Engage in fraudulent transactions.
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Submit false or misleading information.
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Attempt unauthorized access to website systems.
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Introduce viruses, malware, or harmful software.
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Interfere with website operations or security.
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Violate applicable laws or regulations.
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Infringe the intellectual property or privacy rights of others.
We may take appropriate action to protect our customers, website, and business against misuse.
17. Third-Party Services and Links
Our website may use third-party services or contain links to external websites.
These may include payment processors, shipping providers, fulfillment partners, and technical service providers.
Third-party services operate under their own terms and privacy policies.
We encourage customers to review those policies when interacting directly with external services.
Padelex is not responsible for content or practices on independently operated third-party websites, except as required by applicable law.
18. Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy.
We collect and process customer information to support order processing, payments, shipping, customer service, security, and other purposes described in that policy.
For information about our privacy practices and your available privacy rights, please visit:
https://padelex.us/policies/privacy-policy
19. Website Availability and Service Changes
We make reasonable efforts to keep our website accessible and operating properly.
However, website access may occasionally be interrupted due to maintenance, updates, technical problems, or circumstances beyond our control.
We may modify website features and services as necessary.
Such changes will not eliminate customers' rights relating to existing purchases under applicable law.
20. Disclaimer of Warranties
We aim to provide accurate product information and reliable customer service.
However, we cannot guarantee that our website will be continuously available, free from all errors, or compatible with every device and browser.
Product warranties, if offered, will be described in the relevant product information or provided through applicable warranty documentation.
Nothing in these Terms excludes or limits warranties, consumer protections, or rights that cannot lawfully be excluded.
21. Limitation of Liability
To the extent permitted by applicable law, Padelex is not responsible for losses arising solely from circumstances outside our reasonable control, such as certain third-party service interruptions.
Nothing in these Terms limits liability or customer rights where such limitations are prohibited by law.
Your statutory rights and remedies remain unaffected.
22. Governing Law
These Terms of Service are governed by the applicable laws of the State of Colorado, United States, without limiting any mandatory consumer protections that apply to your purchase.
Any disputes will be handled in accordance with applicable law.
23. Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, services, or legal requirements.
When changes are made, the "Last Updated" date at the top of this page will be revised.
The version applicable to an order will generally be the version in effect when the order was placed, subject to applicable law and any changes agreed upon by the customer.
We encourage customers to review these Terms periodically.
24. Contact Information
If you have questions about these Terms of Service, an order, shipping, returns, or customer support, please contact us.
Company / Business Name: Padelex
Store / Brand Name: Padelex
Website: https://padelex.us
Customer Support Email: support@padelex.us
Business Address:
520 E Durant Ave
Aspen, CO 81611
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed
We welcome your questions and are committed to providing clear information about our products and services.
Thank you for shopping with Padelex.